fb778 Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how fb778 collects, uses, and protects your information.
Introduction and Scope
fb778 ("we", "our", "platform") operates a trusted online casino and betting platform for users in Bangladesh. When you visit our website fb778.cam, register, or use any of our services, you agree to the terms of this privacy policy.
The purpose of this policy is to clearly inform you about what personal information we collect, why we collect it, how we use it, and what steps we take to protect your information. fb778 firmly believes that data privacy is a fundamental right of every user.
If you disagree with any part of this policy, please refrain from using our services and contact us. We are always ready to address your concerns.
What Information We Collect
Personal Identity Information
At the time of account registration, we collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Username and password
- National ID number or passport details (where identity verification is required)
Financial and Transaction Information
For secure payment processing, we collect:
- bKash, Nagad, or Rocket mobile number
- Deposit and withdrawal history
- Transaction date, amount, and status
- Bonus and promotion usage records
We do not store any bank card numbers or passwords.
Gaming Activity Information
To improve service quality, we log:
- Game history and betting records
- Win and loss information
- Preferred game categories
- Duration of activity on the platform
Technical and Device Information
For security and service improvement, we automatically collect:
- IP address
- Browser type and version
- Device type (mobile / desktop)
- Cookie and session data
- Login time and location information
Purpose of Information Use
fb778 uses collected information only for specific and lawful purposes. Below are the main reasons we use your information:
| Purpose | Description |
|---|---|
| Account Management | To create, verify, and keep your account active |
| Transaction Processing | To securely complete deposit and withdrawal requests |
| Age and Identity Verification | To ensure access is granted only to those aged 21 and above |
| Customer Support | To provide assistance via live chat and email |
| Security and Fraud Prevention | To detect and prevent suspicious activity |
| Bonuses and Promotions | To deliver offers and rewards applicable to you |
| Responsible Gaming | To monitor gaming behaviour and provide support where needed |
| Service Improvement | To analyse information and further enhance the user experience |
Cookies and Tracking Technologies
Cookies are used on the fb778 website to improve your browsing experience and ensure the security of our services.
Cookie Types and Purposes
- Essential Cookies: Required for the basic functionality of the website. Without these, login or payment is not possible.
- Functional Cookies: Help remember your preferences, such as language selection.
- Analytical Cookies: Used to understand which parts of the site users visit most.
- Security Cookies: Used to prevent unauthorised access and fraud.
You can manage cookies from your browser settings. However, disabling certain cookies may cause some fb778 services to not function properly.
Sharing Information with Third Parties
fb778 does not sell your personal information to any third party. We may share information only in the following limited circumstances:
Payment Service Providers
The minimum information necessary to complete transactions via bKash, Nagad, and Rocket is shared. These organisations operate under their own privacy policies.
Technology and Infrastructure Partners
Information may be shared under contract with trusted technology partners for server hosting, data storage, and cybersecurity services. These partners are obligated to keep information confidential.
Legal Authorities
If required by law or a valid court order, fb778 may disclose information to the relevant authorities.
Fraud Prevention
Necessary information may be shared with relevant agencies to prevent fraud, money laundering, or other illegal activities.
Data Security Measures
fb778 uses industry-standard technologies and practices to protect your personal and financial information.
Our Security Measures
- SSL Encryption: All data transfers are secured with 256-bit SSL technology, which prevents data theft.
- Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
- Two-Factor Authentication (2FA): An additional verification layer to protect your account.
- Regular Security Audits: Regular tests are conducted to identify system vulnerabilities.
- Restricted Access Controls: Only authorised staff can access specific information.
- Data Backup: Regular backups are maintained to protect against data loss.
- Suspicious Login Alerts: You are immediately notified of any login attempt from an unfamiliar device or location.
However, complete security on the internet cannot be guaranteed. You are therefore encouraged to take steps to protect your own account — use a strong password and do not share it with anyone.
Data Retention Period
fb778 retains your information only for as long as necessary.
Retention Timeframes
- Active Accounts: Information is retained for the entire period your account remains active.
- Closed Accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory obligations.
- Transaction Records: Financial transaction information is retained for the period prescribed by applicable law.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies are deleted at the end of their set duration.
Your Rights and Controls
Every fb778 user has the following rights over their personal information:
Right to Access Information
You can find out at any time what information we hold about you. Upon request, we will provide a complete list of your information.
Right to Correct Information
If any of your information is incorrect, you may request a correction. We will update it as quickly as possible.
Right to Delete Information
In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.
Right to Object to Processing
You may object at any time to your information being used for marketing purposes. We will action this immediately.
To exercise any of the above rights, contact us at [email protected] or speak with our team via 24/7 live chat.
Protection of Minors
Age Restriction
fb778 is for users aged 21 and above only. We do not knowingly collect information from persons under 21. Age is verified at the time of registration.
If we become aware that a minor has opened an account, that account will be immediately closed and the associated information will be deleted.
A note to parents — if your child has registered by mistake, please contact our support team without delay.
Policy Changes and Updates
fb778 reserves the right to update this privacy policy as needed. If any significant changes are made, we will:
Update Notification Process
- Publish a clear notice on the website
- Notify you at your registered email address (for significant changes)
- Update the date of change on this page
- Allow reasonable time before changes take effect
If you continue to use fb778 after an update, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.
Privacy Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact us. The fb778 privacy team is always ready to respond to any request you may have.
Email: [email protected]
Live Chat: Support in Bengali is available 24/7
Response Time: Seven days a week, according to BST (UTC+6)
For more information, visit our FAQ page or read the Terms and Conditions.